How Outsourcing can serve as leverage to small businesses in growing their teams
Outsourcing has been one of the most successful means of growing a business and has continuously catered to different skill sets and levels of support. In a typical call center set up, most of the accounts or line of business being handled are either Sales or Technical support related. These are all from huge and well established companies from US, UK and Australia. It may appear that outsourcing is only best suited to large companies/corporations but in reality, it is also applicable for small and medium sized business. In fact, it may be one of the best options as a means to grow the business because you may get the same if not better kind of services/skill set at a fraction of a cost.
Allow me to state an example – A median annual Sales Representative I yearly salary in the US is $59,850 as of March 29,2018 with a range of usually between $51,992-$69,711 however this can vary widely depending on a variety of factors (source: https://www1.salary.com/Sales-Representative-I-salary.html). A Sales Representative in Australia on the other hand has $51,905 AUD yearly as their salary. That being said, outsourcing could cut that cost significantly which would allow spare resources to be utilized on other revenue generating activities for the business. (source: https://www.glassdoor.com.au/Salaries/sales-representative-salary-SRCH_KO0,20.htm)
Besides being cost effective, building your team by hiring someone offshore is a great way to be part of globalisation. It allows you to break down “barriers/borders” and be able to make a positive impact to other people’s lives with the opportunity you are giving. These connections can prove to be worthy investments as it opens an opportunity for entrepreneurs as well to explore the possibility of expanding their business perspective beyond their own country. Some of the clients I worked with started with just around 2 staff, then eventually has grown to nearly 50 right now! Obviously this was not a walk in the park, but with dedication, focus and with the help of outsourcing, this can also happen to your own business.
Our years of outsourcing experience allows us to provide the support that is considered “the right fit” for our clients because we make sure that we understand their needs and that we position the best possible staff to meet them. We are like a boutique BPO (Business Process Outsourcing) company that provides specialized form of service in which small and medium size businesses are our key clients. This allows us to work closely with both our clients and staff which is something all of us are looking forward to since we do not have so many “management layers” that tend to confuse a lot of people especially clients. Here in EzyVA we make things simple and convenient for our client to hire their offshore staff and for our employees, we make sure that we look after them and provide long term jobs with opportunities for growth.
If you are planning to build your offshore team and need some expert advice? Check out our website at www.ezyva.com to learn more on how we can support you.